Return policy

  1. EligibilityReturns for insulated cups and ceramic cups are accepted within 30 days of delivery. Products must be unused, unopened, and in original packaging with no damage. Defective or damaged items (reported within 3 business days of delivery) are eligible for free returns or exchanges.
  2. Return ProcessContact our support team first to request a return authorization (RA) number. Ship the product with the RA number clearly marked on the package to our business address. Unauthorized returns will not be processed.
  3. Refunds & ExchangesRefunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned items. Exchanges for size/color (if applicable) will be processed once the returned product is confirmed eligible.
  4. Shipping CostsCustomers bear standard return shipping costs, except for defective or incorrectly shipped products (we cover return fees in such cases). Original shipping fees are non-refundable.
  5. Contact Information
  • Address: 11 Avenue de la Pointe Rouge, Marseille, Provence-Alpes-Côte d'Azur, 29425
  • Phone: +33 776178162
  • Email: support@bedbathsotre.com